FAQ

Delivery: Which regions does Visibition deliver to?

We currently deliver our products exclusively within Germany and the EU. Unfortunately, delivery to the USA in particular is not possible at present.

Is Visibition a B2B shop?

Yes. Our range is aimed exclusively at business customers, freelancers and public-law entities. Orders from consumers are not accepted. All prices are net prices.

How does the installation of the iSHearo work? What equipment do we need to operate the single-ear headphones?

An installation manual is supplied (iSHearo Installation Guide). If required, you can request an installation service from the system integrator www.inSynergie.de. As the audio earpiece is essentially a simple loudspeaker, you will also need an audio source, such as our iSAudioPlayer, a PC or a tablet/mobile device.

Furthermore, an amplifier is recommended if you wish to achieve higher volume levels.

On request, we can supply accessories for the single-ear earpiece. Just ask us!

How is the single-cup earphone connected? What plug connections are available?

The iSHearo is supplied with open cable ends as standard. This allows the audio signal and reed switch to be connected according to your own requirements. Further information can be found in the iSHearo installation instructions.

On request, the unit can also be fitted with a 3.5 mm 3-pin jack, 6.35 mm jack, a balanced mono signal or other connectors for a small additional charge.

Please note that the single-earpiece headphone has only one speaker and therefore outputs only a mono signal!

If you are creating a stereo audio file, both channels should play the same content.

Can you select different audio tracks on a single-ear headphone using external buttons?

Yes, this can be programmed in the iSAudioPlayer. For example, pressing a button on the single-earpiece or an external button can switch between a German and an English track, or skip to a different chapter.

Is Visibition technology suitable for repeated installation in changing exhibition set-ups?

Our devices can be dismantled and reused without any problems.

Nothing is permanently fixed during installation, for example by gluing or soldering. The screw connections can be undone.

Is there a dealer discount?

Yes, if you are a system integrator or dealer, you will receive a dealer discount. Please mention this when making your enquiry, as it is not always immediately apparent to us.

What warranty do you offer on the devices?

All devices come with a 24-month return-to-base warranty. The warranty does not cover devices with physical damage.

Generally speaking, the iSHearo is very robust, as we know that it is not always handled with care in museums

Is it possible to cancel an order?

Yes, provided the goods have not yet been dispatched, you can cancel your order by emailing info@visibition.com.

Once an order has been received, we incur costs for preparing the devices and organising logistics. If the order is cancelled, we must therefore charge a handling fee of 10 per cent of the order value or a minimum of 35 euros.